Frequently asked questions about limousines

Reservations (201) 368-1000

FREQUENTLY ASKED QUESTIONS

What areas do you service ?

Ground Jet Car Service offers limousines in NJ and NY and also serves all the major airports In New Jersey and New York.So whether you are in New York or New Jersey we will provide all your transportation needs.

Where do i meet my driver at the airport?

Ground Jet Car Service driver will be waiting for you according to your pick up arrangement. There are two different arrangements for airport pickups. One pick up arrangement is meet and greet where your driver will be waiting inside of the airport terminal. For domestic arrivals your driver will meet you in the baggage claim area or for international arrivals drivers will wait by the custom gate with a sign written passenger name. Second pick up arrangement is curb side pickup option. This option is usually when you or your guest doesn’t have a luggage.

What are your operation hours?

Ground Jet Car Service provides 24 hours a day, 365 days a year, car and limousine services. Exceptions are only made due to serious weather conditions causing flight cancellations.

What if I want to change or cancel my reservation?

We understand your trip plans can change any time. We will be happy to change your reservation or cancel your reservation as long as we receive enough time. You can cancel or make changes to your pickup time or date up to 4 hours for sedans reservations or airport reservations. However for stretched limousines you can only cancel your reservation prior to 24 hours of the pick up time.

What if I want to cancel my strecth limousine reservation?

Our Cancellation and Change Policy for stretched limousines allows you to cancel your stretch limousine reservation before 24 hours. Cancellation within 24 hours receives full refund. Cancellation within 12 hours receives 50% refund of the ride. Cancellation within 6 hours receives 25% refund of deposit. No refunds or credits for not showing up or cancelation within 4 hours.

What if my flight arrives late ?

When making a reservation with us you will be required to provide flight information for your arrival. We will monitor your flight. Whether you arrive late or early we will know when you are on landing. After you have landed we give you 45 minutes to reclaim your luggage for domestic arrivals and 60 minutes for international arrivals. If your clearance for custom or retrieve your luggage is more than one hour, extra charges will be calculated. Extra waiting time will be calculated by the vehicles hourly rate.

What if i travel with infants ?

Ground Jet knows how important your safety is for anyone traveling with infants Ground Jet car service will provide a car seat for your family. For any person traveling with infants or children we will not accept bookings unless you supply a car seat for your child, if not available we will provide a car seat for you. Please let us know the type of the seat types if you need a car seat for your child.

  • Rear-Facing Infant
    These seats are designed for infants from birth to about 27 inches and up to 20 pounds. These seats must always be used in the rear-facing position. These seats may come with or without a removable base. Use only to weight and height limits specified by the manufacturer. Use only until the infant’s head is within an inch of the top of the shell. Infants should remain rear facing until they are at least 20 pounds and a year old. Infants less than a year old who weigh over 20 pounds or have reached the height limitation of an infant seat should use a rear-facing convertible seat.
    Note: Never place a rear-facing infant seat in the front seat with a passenger-side air bag. Serious injuries or death may result if the air bag inflates.
  • Convertible
    These seats can be used for both infants and toddlers. Most convertible seats are designed for rear-facing use with infants 5 pounds to 30-35 pounds and for forward facing use for toddlers who are over 1 year old, weighing between 20 pounds to 40 pounds. Follow manufacturer’s instructions for use and installation.
  • Forward Facing Only
    These seats are used for children who are at least one year old and weigh at least 20 pounds. Recommendations for use vary so it is important to check manufacturers’ instructions for use. Some forward-facing child seats are also combination seats. This seat is used with a 5-point harness for children up to 40 pounds and for children, who weigh over 40 pounds, the internal harness is removed and the seat becomes a belt positioning booster seat, used with the vehicle’s lap and shoulder belt. Special note: The American Academy of Pediatrics recommends that children ride in a forward-facing child safety seat with the full internal harness until they reach the manufacturer’s recommendations for upper size limits.
  • Booster
    These seats are used for children who have exceeded the height or weight limits of convertible and forward-facing seats and provide a transition from child restraints with internal harnesses to the vehicle lap and shoulder belt. Most children ages 4 to 8, approximately 40-80 pounds and less then 4’9″ will require a belt positioning booster seat for correct lap/shoulder belt fit.
    Note: Never use a booster seat with just the lap belt.
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